Assessments for Organizations

Measure organizational culture, levers for cultural change, and outcomes of culture, including customer service styles and quality of service, with our world-leading organizational surveys.

Organizational Culture Inventory^® (OCI^®)

The Organizational Culture Inventory provides a picture of an organization’s operating culture in terms of the behaviors that members believe are expected or implicitly required. By guiding the way in which members approach their work and interact with one another, these ‘behavioral norms’ determine the organization’s capacity to solve problems, adapt to change, and perform effectively.

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Organizational Effectiveness Inventory^® (OEI)

A research-based alternative to employee engagement and opinion surveys, the Organizational Effectiveness Inventory is appropriate for data-based change programs designed to promote not only employee engagement, but organizational effectiveness as well. The OEI assesses 32 levers for cultural change as well as 12 outcomes of culture.

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Customer ServiceStyles™ (CSS)

Customer ServiceStyles provides deep insights into the factors explaining the quality of service provided to internal or external clients by assessing service styles — that is, how service providers approach their work and interact with customers.

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