Solution
Entrenched behaviors needed to change. Leaders slowed down the pace, understood what was going on and sat with it. Sandoz really listened to what employees had to say and took tangible actions. Their focus shifted from justifying numbers, to helping customers and patients. Practices that did not align to the culture vision were changed. Growth mindset, coaching and feedback programs were created to build the capabilities of their people. Leaders from all levels participated in programs with mixed teams. This was crucial as it enabled everyone to have better, more constructive conversations with each other.