After growing dramatically since the inception of the Wizarding World of Harry Potter in 2008, Universal Parks & Resorts (UPR) continues their forward momentum in moving from a U.S. company to a much larger global organization through its acquisition of Universal Studios Japan and its decision to build a new park in China.
This webinar highlights experienced OD practitioners from Universal Parks & Resorts, Kristin Chase and Nikki Green, share insights about what in their business led to the need for culture change, methods used to further the desired culture and performance, the challenges they encountered, and next steps planned.
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